Welcome and assist guests during check-in and check-out.
Coordinate airport transfers and VIP guest arrangements.
Prepare guest arrivals, inspect rooms, and ensure rooms are ready.
Escort guests to their rooms and introduce hotel facilities.
Handle guest requests, complaints, and feedback professionally.
Manage room allocation, reservations, occupancy, and guest profiles.
Coordinate with Housekeeping and other departments to ensure smooth operations.
Provide information about the hotel, local attractions, promotions, and services.
Perform cashier duties and maintain guest valuables when required.
Deliver personalized service, encourage positive guest reviews, and maintain excellent guest satisfaction.
Complete shift handovers and follow hotel policies, grooming, and service standards.

College diploma or Bachelor's degree in Tourism, Hospitality, or a related field.
Japanese proficiency (JLPT N2 or above is required), basic English communication skills.
Excellent communication and customer service skills.
Positive attitude, professional appearance, and attention to detail.
Able to work independently and as part of a team.
Willing to work rotating shifts, weekends, and public holidays.